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Products and Services

"Drop and Go" (DnG) Service
What is "Drop and Go" Service?

It shortens the transaction time of sending bulk volume of specific mail items over DnG offices without the need for users who are permit deposit account holders to wait for completion of recording individual items into the system.

How to register "Drop and Go" Service?

The user must own/apply for a Permit Mailing Deposit Account before using the DnG service. Postage must be paid online by using either the Permit Mailing Deposit Account or credit card via EC-ship online posting platform ("EC-Ship"). To speed up and simplify the DnG transactions, option of payment over counter top is not available.

If you wish to apply the Permit Mailing Deposit Account, please click here.

How to fill in the "Drop and Go" information into EC-Ship Platform?

Please click here to connect to the demonstration on how to fill in the DnG information into the EC-Ship platform.

"Drop and Go" Service Conditions
a) DnG service covers the following mail services prepared on the EC-Ship. These mail services include:
  • e-Express+;
  • Air Registered Mail;
  • Air Parcel and
  • Local Parcel.
b) Minimum posting quantity – 20 pieces per posting
c) DnG posting office list & latest times of posting – please click here.
d) For details on terms and conditions, please click here.
Preparation for the DnG Service
a) The user is required to separately bundle the items by different mail service category (i.e. e-Express+, air-registered service and air parcel, etc). All DnG mail items must be contained inside mail bags, trolleys or pallets etc. before posting at DnG offices. Users are required to ensure that the mail items are properly stored inside suitable containers to avoid getting lost. HKP reserves the right not to accept / process any DnG posting that is not properly packed and prepared.
b) The user is required to ensure any individual mail item included in a DnG service is eligible to the service scope of DnG. HKP reserves the right not to process any mail items outside the service scope of DnG service.
c) The user is required to accurately complete and print the DnG service electronic posting form on EC-Ship online platform before handing over the mail items to HKP for processing. On this form, details of the user’s name, permit mailing account no., contact details, no. of mail bags, payment method and postage to be paid etc will have to be clearly stated.
d) The user has to ensure that there is sufficient deposit in the permit mailing deposit account and authorize HKP to charge from the deposit account in the event of under-payment scenario. HKP reserves the right not to process any DnG posting either wholly or partly if it happens that the deposit in the permit mailing deposit account is insufficient to cover under-payment of any DnG posting.
Sending of DnG Mail Items
a) The user is required to queue up and present the permit mailing authority card to the DnG office for verification.
b) The user is required to present the DnG posting form to the staff at the DnG office. An acknowledgement ("DnG posting receipt") will be returned to the user showing the number of mail bags / trolleys / pallets received, EC-Ship reference no. and posting time and date etc.
c) The DnG posting receipt is neither a proof of purchase nor a certificate of posting. The official certificate of posting that displays the actual no. of items, weight and postage will be available on EC-ship platform at a later stage after mail items are processed and captured into the system.
After DnG Posting
a) The user should ensure receiving a DnG posting receipt from the DnG office.
b) The user should understand that HKP will not provide a certificate of posting by the time when the DnG mail bags / trolleys / pallets are presented at the DnG office, but at a later stage through the EC-Ship platform only.
c) The user must check the certificate of posting and the balance shown when it is available on EC-Ship platform. In case of enquiry, the user is required to provide HKP with a printed copy of the certificate of posting downloaded from EC-Ship to facilitate follow up action.
d) Mail items included in a DnG posting shall not be considered to be in the course of transmission by post until HKP has successfully completed the acceptance as described in point (c) of "Sending of DnG Mail Items" and a certificate of posting has been issued online through the EC-Ship.
e) For any reasons that cause the DnG mail items unable to be processed, (for instance, in any occasion that the user has not paid sufficient postage or sending mail items beyond the service scope of DnG) HKP reserves the right to return part or all of the DnG posting to the User at its cost (in which a demurrage charge may be included), and also reserves the right to process only part of the DnG posting.
f) HKP shall not keep unprocessed mail items for more than 7 calendar days and shall have no liability in returning the mail items. HKP reserves the right to dispose any unprocessed items that cannot be reasonably returned to the user.