Suspends the postal services containing goods to the US
The acceptance of surface postal items containing goods destined to the US is suspended with effective from April 16, 2025. The acceptance of air postal items (including Speedpost) containing goods destined to the US will be suspended with effective from April 27, 2025. Other postal items containing documents only without goods will not be affected.
Latest Promotions and Offers: EC-GET – Special Offer
Irresistible offer keeps going! Shipping to post offices/ iPostal Stations from just $10! Shipping to 7-Eleven convenience stores for only $12!
Until 30 June 2025, enjoy amazing rates whether you are delivering from an online store to customers or sending gifts to friends and family. For parcels under 20 kg to post offices or iPostal Staions, postage starts at just $10 and is capped at a maximum of $12 determined by the weight of each parcel. For parcels under 2 kg to 7-Eleven convenience stores, postage will cost only $12.
Adjustment of postage rates of Speedpost, Surface Parcel, Air Parcel, and e-Express+ with effect from 28 March 2025. Please click here for details.
Update on Postal services to Canada
As advised by the postal administration of Canada, serious delays can be expected due to a mail backlog arising from a previous postal workers’ strike.
Update on Postal services to France
As advised by the postal administration of France, due to the impact of hurricane, mail delivery services to Mayotte with postcodes 976xx are suspended.
Submit electronic customs declaration
Effective from December 4, 2024, the European Union (EU), Switzerland and Norway have implemented a new security and safety programme requiring all inbound and transit mails containing goods to undergo preliminary pre-departure customs assessment at the origin of posting. Please submit accurate electronic customs declaration for the customs assessment. Posting information should be provided in English and numbers only, without adding any punctuation marks.
Senders are required to provide a local mobile phone number that can receive SMS issued by Hongkong Post on the request by overseas customs authorities related to customs clearance of the mail items. Senders shall check your SMS messages for 2 to 3 days upon posting and take follow up action if required. Hongkong Post will not embed hyperlinks in the related SMS requesting for any personal information. Members of the public could contact Hongkong Post enquiry hotline 2921 2222 direct if they have any doubts on the SMS received. For details, please click here.
Resumption of Speedpost Service to Lebanon, Mariana Islands, Marshall Islands, Puerto Rico, Samoa (United States of America Territory) and Virgin Islands of United States of America
With the gradual scaling up of air freight capacity and provision of transit assistance by other postal administrations, Hongkong Post has resumed Speedpost service to Lebanon, Mariana Islands, Marshall Islands, Puerto Rico, Samoa (United States of America Territory) and Virgin Islands of United States of America from 24 September 2024.
Resumption of Speedpost Service to Chile, Morocco, and Pakistan
With the gradual scaling up of air freight capacity and provision of transit assistance by other postal administrations, Hongkong Post have resumed Speedpost service to Chile, Morocco, and Pakistan from 27 June. Please refer to News for details.
Revision of Weight limits for Speedpost items to Canada
Starting from 27 June, the maximum weight limit for Speedpost items sent to Canada will be revised to 30 kg.
Submit electronic customs declaration
All the electronic customs information (including sender's information) shall be provided in English or the local language.
For sending mail items containing goods destined to or transited via the EU, Switzerland and Norway, all the electronic customs information shall be provided in English and numbers only, please avoid adding any punctuation marks.
Senders should provide a correct Harmonized System code that aligns with the declared content. Otherwise, the item may be returned to the sender or subject to delay in delivery.
To speed up the customs clearance process, senders are encouraged to submit electronic customs declaration when sending both documents and goods to all destinations.
Surface mail services to certain destinations subject to delay
As advised by sea freight contractors, due to vessels being rerouted away from the Red Sea, the journey time will take two weeks more than usual. Surface mail services to Europe, Africa and Central & South America may be subject to delay.
Suspension of surface mail services to Israel, Jordan and Gaza and Khan Yunis
Owing to a suspension of shipments, surface mail services to Israel and Jordan will be suspended from December 22, 2023 until further notice.
In addition, surface mail services transiting via Israel to Gaza and Khan Yunis will also be suspended from the same day.
