Due to system maintenance, the Online Enquiry Service (including iMail items) will be temporarily suspended from 20:00 on 21 October 2024 (Monday) to 22:00 on 21 October 2024 (Monday). For mail tracing enquiry, please contact us via email to mto@hkpo.gov.hk.We apologize for any inconvenience caused.

Due to enhancement works, mail collection service of Kwai Chung Estate iPostal Station will be affected on 21 October 2024 (Monday). We apologize for any inconvenience caused.

With the gradual scaling up of air freight capacity and provision of transit assistance by other postal administrations, Hongkong Post has resumed Speedpost service to Lebanon, Mariana Islands, Marshall Islands, Puerto Rico, Samoa (United States of America Territory) and Virgin Islands of United States of America from 24 September 2024.

Incredible offer! Self-collection for only $10 for 20kg!

Starting now until December 31, 2024, whether you are delivering from an online store to customers or sending gifts to friends and family, enjoy amazing postage of just $10!

For details, please click here.

To celebrate the addition of 13 destinations, e-Express+ is offering a 20% discount on postage for posting items of 0.5 kg or below to the 13 new destinations from 16 September to 15 November 2024. Please click here for details.

With effect from August 26, 2024, "e-Express" service has been upgraded to "e-Express+" service. The upgrade has added 13 new destinations, increased the number of online tracking events, and shortened the lead time for accepting claims for lost items. The new postage rates of e-Express+ service have also come into effect on the same day. Please click here for details.

With the gradual scaling up of air freight capacity and provision of transit assistance by other postal administrations, Hongkong Post have resumed Speedpost service to Chile, Morocco, and Pakistan from 27 June. Please refer to News for details.

Starting from 27 June, the maximum weight limit for Speedpost items sent to Canada will be revised to 30 kg.

• All the electronic customs information (including sender's information) shall be provided in English or the local language.
• For sending mail items containing goods destined to or transited via the EU, Switzerland and Norway, all the electronic customs information shall be provided in English and numbers only, please avoid adding any punctuation marks.
• Senders should provide a correct Harmonized System code that aligns with the declared content. Otherwise, the item may be returned to the sender or subject to delay in delivery.
• To speed up the customs clearance process, senders are encouraged to submit electronic customs declaration when sending both documents and goods to all destinations.

As advised by sea freight contractors, due to vessels being rerouted away from the Red Sea, the journey time will take two weeks more than usual. Surface mail services to Europe, Africa and Central & South America may be subject to delay.

Owing to a suspension of shipments, surface mail services to Israel and Jordan will be suspended from December 22, 2023 until further notice.
In addition, surface mail services transiting via Israel to Gaza and Khan Yunis will also be suspended from the same day.

Effective from March 1, 2023, the European Union (EU), Switzerland and Norway have implemented a new security and safety programme requiring all inbound and transit air mails containing goods to undergo preliminary pre-departure customs assessment at the origin of posting. Please submit accurate electronic customs declaration for the customs assessment. Posting information should be provided in English and numbers only, without adding any punctuation marks.

Senders are required to provide a local mobile phone number that can receive SMS issued by Hongkong Post on the request by overseas customs authorities related to customs clearance of the mail items. Senders shall check your SMS messages for 2 to 3 days upon posting and take follow up action if required. Hongkong Post will not embed hyperlinks in the related SMS requesting for any personal information. Members of the public could contact Hongkong Post enquiry hotline 2921 2222 direct if they have any doubts on the SMS received. For details, please click here.