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Resumption of Speedpost Standard Service to Panama and Slovakia
With the gradual scaling up of air freight capacity and provision of transit assistance by other postal administrations, Hongkong Post have resumed Speedpost Standard service to Panama and Slovakia from 20 Nov. Please refer to News for details.
Electronic customs declaration required for mail containing goods destined for Indonesia to start from November 6
Effective from 6 November 2023, senders must submit an electronic customs declaration for sending mail containing goods to Indonesia. For details, please click here.
Suspension of mail delivery services to Mexico
As advised by the postal administration of Mexico, mail delivery services to Mexico for areas with the postcodes listed below are suspended due to Hurricane Otis.
Ceasing of Vantage (Courier) Service With Effect From 13 November 2023
Vantage (Courier) service will be ceased from 13 November 2023. Customers can change to use Speedpost Service, Air Parcel Service, or e-Express Service to send mail items.
Submit electronic customs declaration
All the electronic customs information (including sender's information) shall be provided in English or the local language.
For sending mail items containing goods destined to or transited via the EU, Switzerland and Norway, all the electronic customs information shall be provided in English and numbers only, please avoid adding any punctuation marks.
Senders should provide a correct Harmonized System code that aligns with the declared content. Otherwise, the item may be returned to the sender or subject to delay in delivery.
Suspension of airmail services to Israel
Owing to the suspension of flights, airmail services to Israel will be suspended from October 11, 2023 until further notice. Surface mail service is still available and members of the public may consider using this service for posting items to Israel.
Update on delivery services to the Mainland
In view of the relaxation of anti-epidemic control measures in the Mainland, Speedpost and airmail services to the Mainland have basically returned to normal. Meanwhile, the approximate time for processing and delivery of surface mail is around 4 weeks (around 2 weeks for Shenzhen) currently. Thank you for your understanding and we apologise for the inconvenience caused.
Submit electronic customs declaration
Effective from March 1, 2023, the European Union (EU), Switzerland and Norway have implemented a new security and safety programme requiring all inbound and transit air mails containing goods to undergo preliminary pre-departure customs assessment at the origin of posting. Please submit accurate electronic customs declaration for the customs assessment. Posting information should be provided in English and numbers only, without adding any punctuation marks.
Senders are required to provide a local mobile phone number that can receive SMS issued by Hongkong Post on the request by overseas customs authorities related to customs clearance of the mail items. Senders shall check your SMS messages for 2 to 3 days upon posting and take follow up action if required. Hongkong Post will not embed hyperlinks in the related SMS requesting for any personal information. Members of the public could contact Hongkong Post enquiry hotline 2921 2222 direct if they have any doubts on the SMS received. For details, please click here.
